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Toward Standard ICT Indicators for MENA

As the adoption of information and communication technology (ICT) in Gulf Cooperation Council (GCC) member-states has entered a mature phase, with ICT increasingly becoming part of daily life for businesses, governments and individuals, it has become imperative for these countries to develop industry-standard ICT databases. Such databases, which should contain all ICT indicators deemed essential for knowledge economy development by the International Telecommunication Union (ITU), Organization for Economic Co-operation and Development (OECD), United Nations and so on, can play an important role in the systematic socio-economic development of GCC countries. These databases are treasure troves of information for policy-makers, allowing them a full and clear view of the level of ICT availability and use among their populations, institutions and businesses through tens or even hundreds of indicators. Users can analyze relationships between the various indicators and variables, identify priority areas, decide on targets and goals, and formulate their strategies and policies accordingly. Moreover, databases allow policy-makers to benchmark the performance of their own country against others and to monitor progress year after year in order to adjust planning as necessary.

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Volume 6, Issue 1, May 2009

GCC Contact Center Market

Economic slowdown to stall phenomenal growth achieved by the contact center industry in the GCC over past years, update of 2004 study conducted by Madar Research reveals

Kuwait e-Landscape

A Report to understand the information and communication technology scene in Kuwait from two perspectives; the country’s standing in global ICT related reports, and the socio-economic, business, telecommunication and regulatory environment that impact the development of ICT in the country

Global Innovation Index

Five GCC countries qualify among the world’s top 35 most innovative, as measured along 92 Input and Output variables that include Human Capacity, Policies and Institutions, Infrastructure, Knowledge and Wealth, among others

ICT Price Basket

The 2009 Information and Communication Technology (ICT) Price Basket, which benchmarked the cost of key ICT services across 150 countries visà-vis each country’s gross national income (GNI) per capita, unveils need to reduce cost of fixed broadband in Arab world

Networked Readiness Index

The annual Global Information Technology Report (GITR) openly acknowledges “stellar” performance of Middle Eastern countries in reaping benefits afforded by advances in ICT

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ICT Use Index – 2007

The ICT Use Index covers four ICT parameters: PC installed base and the number of Internet users, mobile phones and fixed lines. The Index is calculated by adding up the values of these four parameters and dividing the sum by the country's population figure. A higher Index score indicates more aggressive ICT adoption in the country under question.

Country
End 2006 ICT Use Index

End 2007 ICT Use Index

UAE
2.25

2.19

Bahrain
2

1.78

Qatar
1.81

1.70

Saudi Arabia
1.3

1.66

Kuwait

1.4

1.49

Jordan
1.08

1.25

Oman
0.98

1.23

Libya
0.74

1.19

Tunisia
1

1.11

Algeria
0.83

1.07

Morocco
0.72

0.88

Lebanon
0.69

0.73

Palestine
0.65

0.71

Egypt
0.49

0.70

Syria
0.55

0.65

Iraq
0.47

0.62

Sudan
0.2

0.34

Yeman
0.24

0.30

Total
0.64

0.83

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