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Volume 6, Issue 1, May 2009
GCC Contact Center Market
Economic slowdown to stall phenomenal growth achieved by the contact center industry in the GCC over past years, update of 2004 study conducted by Madar Research reveals
Kuwait e-Landscape
A Report to understand the information and communication technology scene in Kuwait from two perspectives; the country’s standing in global ICT related reports, and the socio-economic, business, telecommunication and regulatory environment that impact the development of ICT in the country
Global Innovation Index
Five GCC countries qualify among the world’s top 35 most innovative, as measured along 92 Input and Output variables that include Human Capacity, Policies and Institutions, Infrastructure, Knowledge and Wealth, among others
ICT Price Basket
The 2009 Information and Communication Technology (ICT) Price Basket, which benchmarked the cost of key ICT services across 150 countries visà-vis each country’s gross national income (GNI) per capita, unveils need to reduce cost of fixed broadband in Arab world
Networked Readiness Index
The annual Global Information Technology Report (GITR) openly acknowledges “stellar” performance of Middle Eastern countries in reaping benefits afforded by advances in ICT
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